what our Quality Management System means to you.
“Hope is Not a Strategy”
Although often used to describe the sales side of the equation, we believe this
quote from Rick Page more importantly applies to the customer experience. Too
often, we’re forced to make business decisions based on intangible benefits and
promises, then keep our fingers crossed hoping these promises are upheld. This
uncertainty can compromise even the best-laid strategy, and is no way to
dependably run a business. With your business commitments, production quotas
and reputation at stake, PP&S offers a better solution.

ISO 9001 Certification

While increasingly required of suppliers by many companies, our ISO-certified
Quality Management System brings immense benefits to ALL our customers. It
converts the otherwise intangible factors of your purchase decision into
quantifiable, tangible evidence that’s rigorously reviewed by a quality authority as
part of our annual certification. And we’ve been ISO-certified since 1999. So when
we say that “quality” is the cornerstone of the PP&S brand – from supplying only
the most reliable and trusted products, to consistently delivering responsive and
reliable service – you can trust the integrity of that claim as part of your decision
to partner with us.

This assurance of integrity extends from the purchase decision through all
aspects of your service experience with PP&S. With customer satisfaction as the
key goal of our Quality Management System, your input is a critical component of
our evaluation process. Not only does our certification process assure a voice for
your concerns, it guarantees any issues are corrected to your satisfaction, then
prompts a full evaluation of the process from which it arose to eliminate this issue
from our service delivery. And it doesn’t take a customer problem to motivate
service improvement – we continuously and rigorously review and align our
processes and systems to assure we’re providing superior value and exceeding
our customers’ expectations.

How does the PP&S Quality process work?

Our ISO 9001 Quality Management System uses a metrics-based approach
to achieving continuous improvement in everything we do. Customer dialogue
and feedback is a critical component of our evaluation process, which includes
regular reports summarizing performance ratings, providing process improvement
and organization alignment insights and opportunities.

Our QMS framework incorporates key decision points and accountabilities for
every phase of our service life cycle. We measure factors such as product quality
and availability, on-time quotes and shipments, process effectiveness and
customer satisfaction. Our ISO certification means that we’re in fact achieving up
to 98% metrics in all areas of product and service delivery, and most importantly,
the satisfaction our customers deserve.

If your company employs another quality system or criteria, we can also
customize quality metrics and reporting to align with your specific standards.

Certified Trust

At PP&S, we take the trust you place in us very seriously. Our Quality
Management Process demonstrates our level of commitment to maintaining that
trust through responsiveness, reliability and consistency in every aspect of our
business relationship. The rigorous standards and accountabilities we’ve chosen
through ISO certification is your guarantee of a trustworthy and exceptional
experience when you partner with PP&S.

Contact us – we welcome the opportunity to discuss our ISO process with you,
and to demonstrate the value we can achieve for your firm.
suggestion box

PP&S welcomes your feedback as well as suggestions for how we can best meet your expectations.

Click on the notes in the box above to see some of the comments we've received from customers like you. Then click the arrow to submit your own...
more resources
White paper:
Read about the history of the Quality Movement and link to additional resources

Thought leadership:
An inspiring conversation on process improvement at Harvard Business Review online