our commitment to service excellence.
At PP&S, “service” isn’t a transaction – it’s our passion. We believe there’s a big
difference between preventing dissatisfied customers and fostering trusted, long-term
partnerships. Our whole business model and culture revolves around
creating and delivering exceptional experiences to the customers we serve.

Building relationships, not customer lists.
PP&S makes a point of getting to know you and the challenges you face so we
can best respond to your unique requirements. You’ll be working with a Key
Account Manager and location team who can draw from our 5 states of talent,
resources and TLC Solutions to accomplish your goals. Our concern for your
satisfaction doesn’t end with the sale. We’re with you for the long haul, and if a
requirement arises that we’re not able to fulfill, we’ll refer you to an appropriate
resource, even if it’s our competitor.

Responsiveness.
Our goal is to eliminate hassles and make achieving success a whole lot easier
for you. To start, PP&S assures you won’t have to repeat your situation over and
over when contacting us. Through our CRM system, your Key Account Manager
keeps all members of your team – from Customer Care, engineering and repair
services, to your General Manager – apprised of exactly what you need and
where we are in the process of fulfilling that need. Our team approach, core
services hubs and Quality Management System support incredibly quick
turnaround on inquiries, quotations and repair mobilization – first time, every time.

PP&S business units are strategically located to respond at your facility within
hours if needed, no matter where you are in our 5-state service area. And with
same-day shipping from our $1.5 million inventory, your critical equipment and
parts will arrive in days, rather than weeks.

Trust matters.

At PP&S, we recognize the trust you place in us with each and every order. We
work hard to earn and maintain that trust – not just by offering the highest quality
products and services – but through honesty, integrity and consistency in all our
business dealings. And our ISO certification demonstrates our commitment to
high standards and exceeding your expectations.

We invite you to experience PP&S. Contact us – we’d like to get to know you.

PP&S Brand Promises
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PP&S welcomes your feedback as well as suggestions for how we can best meet your expectations.

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Service Spotlight:

“This is what separates you guys from your competitors. I’ve been waiting 2 weeks for a curve from them, you produced it in one hour! You have my business whenever I can give it to you.”

– A PP&S customer, after our applications engineers responded to their immediate need for technical specs – after several requests made to their supplier were left unanswered.